How do I find out which stores carry your products?
Where can I find your products that aren’t carried in my favorite grocery store?
You can use our product locator to see if/where it can be found near your zip code: www.semills.com/where-to-buy/. If you can't find it locally, we would encourage you to speak with the store manager at your favorite store to see what they can do to get it on store shelves. Another option is to purchase directly from our website: www.semills.com/our-products/.
Why aren’t all of your products in stores?
It is up to each individual chain to determine which varieties they want to stock. Stores do listen to customer requests, especially when they come in large volumes, so we encourage customers to talk to their local store manager and request more varieties on the shelf.
Can I purchase your products online? Do you ship outside the U.S.?
Yes! You can shop our website to purchase your favorite Southeastern Mills products directly: www.semills.com/our-products/. We are only able to ship orders within the continental United States at this time.
What forms of payment do you accept online?
Our online shop accepts credit card payments – Visa, Mastercard, American Express and Discover. You also have the option to place your order using Shop Pay!
How do I resolve an issue with my online order?
Please reply to the order or shipping confirmation email you received from us or send an email describing your issue to firstname.lastname@example.org with your order number in the subject line, and our team will get back to you as soon as possible. For security purposes, please do not include your address, method of payment used or any other personally identifiable information in your email.
What is the shipping cost? Do you have free shipping?
Shipping cost depends on the products you add to your cart and where they are being shipped. If you add products to your cart on our website, you'll be able to see the shipping cost. We offer free shipping on orders of $50 or more.
What is your shipping policy?
The terms and conditions that constitute our Shipping Policy can be found here: www.semills.com/shipping-policy/.
How can I place a bulk/wholesale order for personal use?
We are not able to sell bulk or food service sizes and products to the public at this time. If you have a B2B food service or industrial need for our product, please reach out to salesinquiry@SHfoods.com.
Do you offer a discount for bulk orders?
We are unable to provide discounts on bulk orders and recommend ordering the amount you’re looking for directly from our website. If you have a B2B food service or industrial need for our product, please reach out to salesinquiry@SHfoods.com.
How can I get in touch with you about retail sales?
If you’re interested in talking to us about a retail sales opportunity, please head to our Get In Touch page, www.semills.com/get-in-touch/, select the appropriate menu option for Retail Sales, and send us your request. A member of our sales team will be in touch soon.
How can I get in touch with you about food service/industrial sales?
If you have a B2B (food service or industrial) sales inquiry, please reach out to salesinquiry@SHfoods.com and a member of our sales team will be in touch soon. You can also visit our foodservice website, https://shfoodspro.com/,, for more information on our custom professional solutions.
Can you send me a coupon or sample?
Unfortunately, we don’t have any coupons or samples we can mail out at this time. We’d love to hear about how much you love our product, so feel free to send us a message here, www.semills.com/get-in-touch/, and keep an eye on our social media pages for any promotions or discounts we may run!
Where can I find recipes and ideas for how to use Southeastern Mills products?
We suggest that you check out our Recipes and Tips section on our website for Southeastern Mills inspiration and usage tips: https://www.semills.com/recipes-tips/.
Can I use your product past the “Best By” date?
We advise discarding any product that has passed its Best By date. We cannot guarantee the taste or performance of the product once the date has passed.
Does Southeastern Mills contain any major allergens?
Per USDA/FDA guidelines, it is required that we list all major allergens on the label. You can find all ingredient and nutrition information listed for each product on our website.
Are Southeastern Mills products made in a peanut- and tree nut-free facility?
Our products do not contain any peanuts or tree nuts and are not made on any equipment used to produce anything that contains any peanuts or tree nuts.
Is there MSG in Southeastern Mills products?
MSG is required to be listed within the ingredients statement by regulation. Please refer to the product label.
I have a question that isn’t addressed. What should I do?
Feel free to send us a note through our Get In Touch page at www.semills.com/get-in-touch/ or give us a call at (800) 334-4468. We will respond to your inquiry as soon as we can!